Difficult client or candidate conversations can be intensely uncomfortable – especially if you fall into the “people pleaser” category.

But with a few smart coping strategies and crisp communication, you can navigate them like a pro (and with a lot less anxiety).

Here are 5 practical tips to handle these moments with confidence:

1. Take the emotion out of it.
   Prepare by studying the facts before the call. A clear head keeps you grounded.
2. Give yourself permission to pause.
   Feeling reactive or flustered? It’s OK to take a breather. Say, “Let me review the details and get back to you.”
3. Focus on win-win, not win-lose.
   You’re not there to “win” the argument. You’re there to find a solution that works for everyone.
4. Don’t back people into a corner.
   Being right doesn’t mean you need to prove it. If you’re pushing a point just to feel better – stop.
5. Stick to facts, not feelings.
   Data helps defuse tension and steer the conversation toward a constructive outcome.

Tough conversations don’t have to leave you drained.

They can actually be trust-builders – if you handle them with clarity, care, and composure.